You May Like This >Buy Any 3 ProGel Get additional Discount
FAQ

Q. How do purchase my order on the site?
To order your purchase:-

A.

  1. Click “Add to Cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next, you'll need to choose your payment method then click the “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
A<<mynailsolution.com>> offers various kind of Payment Methods as shown below:-

1. Credit Card

  • Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
  • Via GHL payment gateway (Visa or Mastercard / Internet Banking) 


2. Invoice / Cheque / Offline Bank Transfer

Bank : <<HONG LEONG BANK>>
Bank Account : <<121 0000 5594>>
Account Name : <<MY NAIL SOLUTION>>


3. After you made the payment, please send us the payment "RECEIPT" of "COPY" with indicate 
Your Name :
Order No :

4. You may scan and email us the above info to Email Address: << customercare@mynailsolution.com>> or Whatapp it to us at <<0162033061>>

5. Note: Your purchased products will not be delivered until we have fund received confirmation.

Q. How to change my account personal information and shipping address?

A. Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

A. 

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that has been made?

A.   

  1. Yes,  only if the order is still on "pending status" within 12 hours
  2. Order cannot cancel after 24 hours once you have made.


- Please send an email to our customers' service email at <<customercare@mynailsolution.com-for-customer-service>> with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
AAll products transaction currency will be done in <<Ringgit Malaysia-currency>>

Q. How long does the delivery usually take?
A. Delivery usually will take about <<3-5 working days>>, If the product sends from overseas it may take up 45 working days upon confirmation process.

Q. I am the nail salon owner, How am I register 
A. At salon account login page only for our member's to login, You should register as a normal new customer account in the first time.

Q. How to become a nail salon member login?
A. You must register as a normal new customer with full detail and salon name for the first time. And you must place a minimum RM 350.00 order in order for us to move you to the member account. 

S/P: Please kindly send us your name card via "Whatapp" at 016 20 33061 or email <<customercare@mynailsolution.com>> for us to vetify.