SHIPPING & RETURN POLICY
- Shipping Policy: All orders are shipped via Courier Service. FREE DELIVERY only within Klang Valley for a minimum order of RM200.00 net, EXCEPT promotion item. A flat rate shipping charger of RM12.00 will be incurred for less than the minimum amount order. Other regions shall bear their own freight cost according to the weight of the rate for their product order.
- Custom Duties: International customers are responsible for their country law & regulation of duties taxes and shipping charger on all merchandise requested delivered to addresses.
- Recipient: Courier Service is not able to deliver to P.O. Boxes. A signature may be enquired in order for Courier Service to deliver the parcel. So please make sure someone will be in the salon or home to receive your order. Courier Service will attempt delivery up to two times and return your order to MY NAIL SOLUTION. These will be additional fees for third times delivery.
- Damage Claim: Incorrect shipments or in the case of damage. Damage Claim return must be made/reported to MY NAIL SOLUTION within 48 hours of your receipt of the order, by either WhatsApp / email with evident approval image.
- Return/Refund: The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. MY NAIL SOLUTION will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will receive their replacement/refund as a credit on their account issued within 10 WORKING DAYS after the confirmation.
Please return your purchase to the following address:
MY NAIL SOLUTION
RT CODE ( xxxxx) Stated
Address: Lot C25-06 Dataran 3 Two Square, Jalan 19/1 46300 Petaling Jaya Selangor Malaysia.
Please contact us at [email protected] or 016 2033061 if you have any questions or doubts.